Terms & Conditions

The prices shown are valid only for Italy and include VAT, containers, packaging.
Delivery to the address indicated by the customer is included in the price shown in the case of orders over € 90.00 (Ninety / 00).
In other cases, the contribution to delivery costs varies according to the shipping area.
Payment can be made:

using Credit Cards affiliated with the PayPal system; MilleUlivi uses Banca Sella’s banking gateway for all electronic payments. In particular, to conclude the transaction by paying through Paypal you are redirected to a secure internet page managed by the Bank itself. This obviously does not imply the need to have a current account with this banking institution. For payments by credit card, the card details are transmitted via a secure https connection to the Banca Sella gateway which only returns the masked card data (Token) to us. For this reason MilleUlivi does not hold the credit card numbers of its Customers but only the univocal reference to the data that resides on the Banca Sella Safe Servers. Credit cards issued by any bank may be used, provided they belong to the authorized circuits.
in advance by bank transfer using the order ID as a reason. The order will not be shipped until the funds have been transferred to the MilleUlivi current account.

Those who need an invoice must request it when ordering by entering the VAT number, in the appropriate section and writing to info@oliomilleulivi.it

MilleUlivi delivers directly to the address indicated by the customer when ordering; the ordered goods therefore travel completely at MilleUlivi’s risk.
Deliveries will take place within 48 hours in Italy and within 72 hours abroad, barring mishaps.

Delivery areas
MilleUlivi makes deliveries throughout the national territory using express courier.

Progress of the Order
MilleUlivi provides registered customers on the Internet with an online tool for viewing the current status of their orders.

Unavailability of the Products
If the products ordered are temporarily unavailable, MilleUlivi will promptly inform the customer, without prejudice to the latter’s right to cancel the order.

Cancellation of Orders
MilleUlivi makes available to registered customers on the Internet an online tool for the cancellation of orders sent.
The unregistered customer can proceed with the cancellation by calling the phone number: +39 349 1312091 or by writing to ordini@oliomilleulivi.it

Right of withdrawal
The customer, pursuant to Legislative Decree 06/09/05 N ° 206 and subsequent amendments, has the right to withdraw from the contract and return the goods within 14 days of receipt, giving notice to MilleUlivi – Lungomare Nazario Sauro, 25 70121 Bari (Italy), by calling the phone number +39 349 1312091 or by writing to ordini@oliomilleulivi.it
The customer can use the form at this link to exercise the right of withdrawal.
MilleUlivi will take care of reimbursing the amount paid within 14 days of the customer’s communication of the withdrawal. In the areas served by the MilleUlivi distribution system, the collection of the goods is the responsibility of the Company and therefore the customer must not bear any costs. In any case, any shipping costs incurred by the customer for returning the goods to MilleUlivi are reimbursed together with the price of the goods and any contributions paid by the customer.

For any report, complaint or request for information, you can contact the address directly: reclami@oliomilleulivi.it quoting the order number assigned at the conclusion of the order and reported in the order confirmation sent by e-mail.
We also inform you that the European Commission provides a platform for alternative extra-judicial dispute resolution, accessible on the website http://ec.europa.eu/odr

Protection of minors
Minors under the age of 18 are not authorized, unless under the supervision of an adult family member, to transmit orders via the online order form.